The expected shipping time is 2 to 10 business days , and may be extended further in cases of extreme demand.
Fridays and Saturdays , or official holidays and festivals , are not counted as working days.
In cases of high pressure on the store or shipping companies, or in the event that the product is unavailable, the delivery time may be extended for a longer period, without this being considered a breach by the store, as long as the shipment was made within a reasonable period according to the circumstances.
The customer is responsible for ensuring the accuracy and completeness of the data entered when completing the order, including but not limited to:
The data entered by the customer is used as is when shipping and delivering the order, and the store cannot modify it after the order is completed due to the direct link between the order system and the shipping companies' system.
The store is not responsible for any delay or return of the order resulting from incomplete, incorrect or outdated data provided by the customer.
If the customer is traveling outside of Saudi Arabia, we must be notified at least 14 working days before the travel date, so that the order can be prepared and shipped as quickly as possible.
The store assumes no responsibility for orders that do not meet this condition.
Changing the shipping address after the order has been completed may result in an additional delay in receiving the shipment, and the store disclaims responsibility for any resulting delay.
If the customer travels or changes the delivery location after the order has been shipped, the customer is not entitled to request cancellation of the order or a refund. The responsibility for changing the delivery location lies directly with the shipping company, if possible according to their policy.
The customer must enter the actual city name where the shipment is to be delivered; registration of:
This is to avoid delays in the arrival of the order or its return by the shipping company.
The use of international numbers for orders within the Kingdom of Saudi Arabia is also prohibited, and it is required to enter an active Saudi mobile number that receives calls, SMS messages and WhatsApp.
The contracted shipping companies handle the shipping, delivery, and collection process.
The usual delivery time is 2 to 10 working days , and may increase in cases of extreme demand, excluding Fridays, Saturdays, holidays and official vacations from the calculation of working days.
During holidays and official occasions, delivery will be postponed until after the official period of the occasion has ended, and this does not entail the right to a refund.
The store is not responsible for any delays caused by:
Following up on the order and shipment status with the shipping company is the customer's responsibility.
The customer should follow up on messages and communications received from the shipping company, and coordinate with them to choose a suitable time for pickup.
The store disclaims all responsibility in the following cases:
If the customer does not respond to delivery attempts according to the policy specified by the shipping company, the shipping company has the right to return the shipment or cancel the delivery according to its internal policy, without any liability on the part of the store.
If the customer does not respond to the shipping company’s messages and communications, and after exhausting all delivery attempts specified by them, the delivery will be cancelled and the shipment returned by the shipping company.
In this case, the client is obligated to do the following:
If the customer does not contact us within 4 hours of the order being cancelled by the shipping company, the shipment is considered abandoned, and the store has the right to take appropriate action regarding it, whether by restocking it, liquidating it, or otherwise, without obligation to refund the customer, and without any liability on the part of the store.
Therefore, this was noted.
The store accepts no responsibility for:
By completing an order through the store, the customer expressly agrees to all the shipping and delivery terms and policies mentioned above.
